Unlock the full potential of your customer success team.

Elevate customer success with Kepler + Co: Increase retention, drive revenue growth, build an unrivaled brand reputation, and transform customer success with our innovative software.

Retention = Revenue. We’re not kidding.

Our software isn't a tool; it's your secret weapon, your competitive advantage – it’s the easiest and fastest way to drive the bottom line. By increasing your customer retention by a mere 5%, you can witness profit gains of 25% to 95%.

We're here to turn your people into profit powerhouses, laser-focused on providing the support and securing the loyalty which drives your bottom line sky-high. This is about monumental gains, where every customer satisfied is a victory in the revenue race. Get ready for unmatched skills-led growth.

Customer success for success. Seriously!

Ensure that up to 75% of your consumers remain loyal to your business, even in the face of mistakes – all it takes is world class customer service. We’re here to be your North Star, to guide you in unlocking the full potential of your people.

Keeping your existing customers is one thing, but a loyal consumer base is only the beginning of the journey towards exemplary customer care. Great customer service interactions result in up to 50% of all customers who receive them, becoming brand advocates – directly contributing to your brand reputation, and ultimately your sales pipeline.

Know your people. Know your growth potential.

Understand your success team like never before. Leverage our industry leading skills analytics to know who’s got what it takes, and who needs a little help to get there. Deploy, up-skill, and hire the right people, with precision.

Say goodbye to:

Zero in on knowledge-gaps instantly. Transform team members into product experts and service savants.

Sharpen insights. Equip your team to predict your client needs and serve them proactively.

Identify disengagement hot-spots and ignite a passion that resonates company-wide.

Build unshakeable trust within your customers. Align team skills with your brand's promise and elevate your reputation.

Redefine your hiring precision. Use skills-led data to guide your talent acquisition strategy, and employ people who have got what it takes to go above and beyond.

Deliver targeted learning journeys to those who need it. Pinpoint where upskilling hits hardest and ensure that knowledge flows freely and effectively, without penalising your A-team with redundant learning.

Custom Compliance.

Implement custom compliance solutions, configured to align with diverse regulatory frameworks and your operational requirements. Facilitate ongoing training, CPD (continuous professional development) compliance, ISO (International Organization for Standardization)  standards adherence, and automatically issue certification as it's achieved. Ensure your organisational compliance objectives are met; enable your customer success team to act with agility, while clearly understanding operational risk and compliance requirements.

Take your next steps towards success.

Elevate your customer success strategy with Kepler + Co. Empower your team with the right technical and human skills. Take the first step towards transforming your customer success managers into your strongest asset.

Kepler + Co specialises in Human Capital Management, offering sophisticated solutions to optimise workforce potential. 

We provide comprehensive skills assessments, personalised learning pathways, and robust analytics, enabling organisations to skilfully manage and develop their talent in alignment with strategic objectives.
Kepler Experience Limited is hosted on Amazon AWS.

UK registration number: 13618974 | VAT number: 427 7788 45 

Registered office: 80-83 Long Lane, London, England, EC1A 9ET.

© Copyright 2024 Kepler + Co